Account Settings FAQs



Contact Settings

Where can I edit my contact information?

To modify your contact information, log in. In the "My Account" menu click "Contact Details" and then make any needed changes and click "Save Changes".

What do you do with the contact information for my account?

When you register a domain name, international rules require that you provide valid contact information which is displayed in the domain name Whois. By default, this information is your account contact information.

If you wish, you can purchase ID Protect, which provides proxy information and a forwarding service. Any communications using the Whois information are sent first to us, and forwarded to you.

We never sell or give your contact information to third parties.

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Credit Card Settings

Why do you store my credit card information?

We bill your credit card automatically for all services that you set to renew automatically. That way, you never experience service outages due to nonpayment.

Where do I enter my credit card information?

Log in and In the "My Account" menu click "Payment Details" and then make any needed changes and click "Save Changes".

How can I edit my credit card information?

Log in and In the "My Account" menu click "Payment Details" and then make any needed changes and click "Save Changes".

My purchase failed because my credit card verification failed. What’s wrong?

If your address includes both a street number and an apartment or suite number, leave the apartment or suite number out of your credit card billing information (but do include it in all other contact information in our site). Putting two sets of numbers in the address line can cause failures in credit card verification.

Why do you ask for my CVV2 number?

For your safety and security, we require that you enter your card's verification number.

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Where can I find my CVV2 number?

For Visa, MasterCard and Discover the verification number is a 3-digit number printed on the back of your card. It appears to the right of your credit card number. For American Express, the verification number is a 4-digit number printed on the front of your card. It appears above and to the right of your credit card number.

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Login Settings

What login information can I edit?

You can edit your password, and the secret question and secret answer we use for identity confirmation.

How can I edit my login information?

To edit your login information, log in. In the "My Account" menu click "Login Details" and then make any needed changes and click "Save Changes"

What characters may I use in my password?

You may use alphanumeric characters and the following special characters: * @ - _ . /

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How long should my password be?

Your password can be 6 to 20 characters in length.

What are the Secret Question and Secret Answer for?

If you forget your password, we use the Secret Question and Secret Answer to verify your identity before we send your password information to you.

What if I forget my account login ID?

If you forget your login ID, check your old emails. We sent you an email with your login ID when you first created your account.

If you can’t find an email with your login ID, contact us. Once we validate your identity we’ll send your login ID to you.

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Can I change my account login ID?

No, you cannot change your login ID. If necessary, you can create a new account under a new login ID.

What if I forget my account password?

If you forget your account password, you can check your old emails. We sent you an email with your account password when you first created your account.

Or, click "Login" and then click "Lost password". Type your login ID and then click "Submit". We’ll send your password to the email address on file for this account.

Can I change my password?

Yes. Log in, in the "My Account" menu click "Login Details" and then make any needed changes and click "Save Changes" .

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